FAQs

Product & Features

It’s not just about the products — it’s about the people and the legacy behind them. Backed by over 17 years through our sister brand, Masseuse Massage Chairs, we’ve helped more than 30,000 Australians restore their health and wellbeing. That trust is the foundation we’ve built Masseuse Health Co. on.

  • World-class support that continues long after purchase
  • Expert knowledge dedicated to recovery and long-term health
  • Industry-leading warranties to protect your investment
  • Proudly Australian & family-owned

When you choose Masseuse Health Co., you’re choosing more than an ice bath or sauna — you’re choosing a brand committed to helping you perform, recover, and live better.

Absolutely. Every Masseuse Health Co. product is designed with simplicity in mind — even if it’s your very first ice bath or sauna.

  • Our Plunge Ice Baths and ThermaPod Sauna are portable, lightweight, and ready to assemble in just minutes.
  • Larger models like the Niseko and Aspen Ice Baths, along with the Everglow Sauna, are still straightforward to set up — and if you’d rather not lift a finger, our team can take care of the full installation for you.

No stress, no confusing manuals — just a seamless setup so you can focus on what matters most: your recovery.

Yes — all of our products put you in control.

  • For our ice baths, depending on the chiller you choose, you can set the temperature anywhere from a refreshing 10 °C for beginners, right down to 3 °C — or even 0 °C for a true ice plunge.
  • With our saunas, you can adjust both time and temperature, up to 65 °C, so every session matches your comfort and recovery goals.

Whether you’re easing in or chasing peak performance, you’ll always have the flexibility to recover your way.

Not much at all — our products are designed to fit seamlessly into most homes.

  • Ice Baths: Allow about 1 m of clearance behind the chiller so the fan can run efficiently, while still keeping the setup compact and comfortable.
  • Saunas: Need only a small amount of breathing room and can be placed indoors or outdoors (as long as they’re under cover).

Every model is thoughtfully designed to be space-efficient, giving you a complete recovery setup without taking over your home.

Yes — we have several models designed with compact living in mind.

  • For ice baths, the Plunge Solo, Plunge Lux, and Niseko Solo are all space-efficient choices, needing only enough room for the chiller plus around 1 m of clearance for proper airflow. Our chillers run quietly, so you won’t disturb neighbours — ideal for apartment living.
  • For saunas, the Everglow Zen and the ThermaPod are smaller, versatile options that fit comfortably indoors, and the ThermaPod’s lightweight, portable design makes it especially apartment-friendly.
  • If placing on a balcony, be sure to check your building’s weight limits.

With these compact models, you can enjoy the full hot-cold recovery experience without needing a huge amount of space.

Our products are built to deliver the full spectrum of deliberate cold and heat therapy.

  • Depending on the ice bath chiller model, you can set the water anywhere from a refreshing cool dip right down to 0 °C — yep, freezing — for a true ice plunge.
  • The Everglow Traditional Steam Sauna reaches up to 80 °C, delivering the same intense heat you’d expect at a luxury day spa.
  • The Everglow Infrared Sauna heats to 65 °C, offering a gentler warmth that penetrates deep into muscles to boost circulation and recovery.

Whichever you choose, you’ll have the full benefits of hot and cold therapy at home.

Delivery & Setup

If your purchase is in stock, we’ll process and ship it the next business day. Most customers receive their delivery within just a few days, so you can up your recovery game asap.
Delivery times vary depending on where you live:

  • Melbourne, Sydney, Adelaide: 3–7 business days*
  • Brisbane & Gold Coast: 5–10 business days*
  • Regional & remote areas: Up to 12 business days*

We ship Australia-wide, and if you’re outside a metro area, just give us a call on 1300 888 669 and we’ll help arrange the best delivery option for your home.

No need to lift a finger. Our White Glove Delivery service is available in Melbourne, Sydney, Brisbane, Adelaide, and Perth, providing a seamless start to your recovery journey. For an additional fee, our expert team will:

  • Carefully deliver your new ice bath or sauna
  • Professionally assemble and position it in your chosen space
  • Remove and dispose of all packaging, leaving your area clean and ready to use

It’s the stress-free way to ensure your product is set up perfectly and ready for years of safe, effective recovery.

All of our products are designed for simple, user-friendly setup.

  • Our Ice baths are quick and straightforward to assemble.
  • Our Saunas take a little longer but are still very manageable — we recommend having an extra set of hands for the larger models.

If you’d prefer not to worry about setup, we offer White Glove Delivery with placement, unpacking, and packaging removal. For a fully secure installation (particularly where plumbing may be required), we recommend using a certified professional.

That way, you can choose what works best — a simple DIY setup or a complete, done-for-you service.

At this stage, we don’t offer international shipping — but it’s something we’re working toward. Keep an eye on our website and socials for updates as we expand.

Warranty & Support

All of our ice baths (Plunge, Niseko, Aspen) and saunas (Everglow, ThermaPod) come with a comprehensive 2-year warranty. This covers manufacturer defects, reasonable wear and tear with proper use, and all motorised, mechanical, and electrical parts. If you’re in one of our recognised metro zones, you’ll also enjoy our exclusive at-home service: qualified technicians come to you, with all parts and labour included.

Our Lifetime Concierge Service is ongoing customer care that goes beyond the warranty. From product advice to after-sales support, you’ll always have direct access to our expert team whenever you need guidance or assistance.

Easy — just call us on 1300 888 669 or email us, and we’ll arrange a time that works for you.

We have service partners across Melbourne, Sydney, Brisbane, Adelaide, and Perth, plus a full stock of spare parts. If there’s ever an issue, contact us and we’ll organise a callout to get you back up and running quickly.

Payment & Trials

Yes! With humm, you can enjoy your new Masseuse Health Co. product now and pay it off later — with no interest, ever. Getting started is easy:

  1. Download the humm app from the App Store or Google Play.
  2. Apply in minutes and get approved.
  3. Relax now, pay later in flexible instalments.

To be eligible, you’ll need to be over 18, an Australian resident, and meet humm’s basic criteria.

We’re confident you’ll love your new product — but if not, our 40-Day Hassle-Free In-Home Trial gives you peace of mind. If you change your mind, you can return it within 40 days (brand-new purchases only).

A few key things to know:

  • Delivery and installation fees are non-refundable.
  • An 8.5% restocking fee applies to cover handling, inspection, and processing.
  • Return shipping is the customer’s responsibility, and products must be sent back to our Melbourne warehouse with an RMA number.
  • Refunds cover the product purchase price only.

It’s that simple: try it at home, and if it’s not right for you, you can return it with confidence.

Science & Wellness Benefits

Yes. Cold and heat therapy have been researched for decades, and studies consistently show they deliver real benefits for both body and mind. Ice baths can help reduce inflammation, improve circulation, and support faster muscle recovery. Saunas — whether traditional steam or infrared — have been linked to better cardiovascular health, improved sleep, reduced stress, and even longevity benefits. These aren’t just wellness fads — they’re evidence-based practices trusted by athletes, health professionals, and everyday people alike.

For most people, 2–4 sessions per week is enough to feel noticeable benefits. Some athletes and wellness enthusiasts use them more frequently, depending on their training or lifestyle. Like exercise, consistency is key — regular use is better than occasional use, and the best routine is the one you can realistically stick to.

Yes, for most healthy adults, daily use is safe and beneficial. The key is listening to your body and easing in gradually, especially if you’re new to ice baths or saunas. Sessions can be adjusted in both length and intensity so they suit your comfort and goals. If you’re pregnant, have a heart condition, or any ongoing health concerns, we recommend checking with your doctor before making them part of your daily routine.

  • Recovery: Ice baths reduce inflammation, ease sore muscles, and shorten recovery time, while saunas improve circulation, loosen tight muscles, and support tissue repair.
  • Stress: Both hot and cold exposure activate the nervous system in ways that build resilience and help reduce overall stress levels.
  • Sleep: Many people find sauna use in particular promotes deeper, more restful sleep thanks to its calming effects and the natural temperature drop your body experiences afterwards.

Not at all. While athletes use ice baths and saunas to recover faster and perform better, the benefits extend to everyone. Many people use them to reduce stress, boost mental clarity, improve sleep, or simply feel better day to day. Whether you’re training for a marathon, working long hours, or just looking for a way to switch off and recharge, you’ll still see the benefits.

General Enquiries

Absolutely. We know purchasing an ice bath or sauna can be a big decision, so we encourage you to give us a call on 1300 888 669. Our friendly team will answer any questions, talk you through the options, and make sure you’re confident before you buy.

Our products are proudly designed here in Australia, with manufacturing carefully managed through trusted international partners who meet our strict quality standards. This approach allows us to combine Australian innovation with world-class production — ensuring you get a product that’s reliable, durable, and built for long-term performance.

Yes! You can visit us at 119 York St, South Melbourne VIC 3205, just around the corner from the South Melbourne Market. Here, you can see and experience our products in person, ask questions, and get advice directly from our team. View on Google Maps.

The best way is to follow us on Instagram and Facebook, where we share new product launches, expert recovery tips, and behind-the-scenes content you won’t find anywhere else. You can also sign up to our email newsletter for exclusive offers and early access to the latest arrivals, delivered straight to your inbox. That way, you’ll always be first to know what’s new.

Wellness, Reimagined
Wellness, Reimagined
Wellness, Reimagined
Wellness, Reimagined

Want to speak with a human?

1300 888 669